HBSE 10th Class Social Science Important Questions Economics Chapter 5 Consumer Rights

Haryana State Board HBSE 10th Class Social Science Important Questions Economic Chapter 5 Globalisation and the Indian Economy Important Questions and Answers.

Haryana Board 10th Class Social Science Important Questions Economic Chapter 5 Globalisation and the Indian Economy

Multiple Choice Questions

Class 10 Economics Chapter 5 HBSE Question 1.
A person who purchases goods and services in the market according to his needs is known as :
(a) Consumer
(b) Producer
(c) Distributer
(d) All of these
Answer:
(a) Consumer

Consumer Rights Important Questions HBSE 10th Class Question 2.
When did the United Nations adopt the guidelines for consumer protection?
(a) 1983
(b) 1984
(c) 1985
(d) 1986
Answer:
(c) 1985

HBSE 10th Class Important Questions Economics Chapter 5 Consumer Rights Question 3.
COPRA stands for
(a) Consumer Protection Act
(b) Consumer Preservation Act
(c) Consumer Protection Activities
(d) None of these
Answer:
(a) Consumer Protection Act

Question 4.
When was the Consumer Protection Act passed in India?
(a) 1986
(b) 1976
(c) 1980
(d) 1981
Answer:
(a) 1986

Question 5.
Which of the following rights is ensured to the citizens under the RTI Act?
(a) Right of information
(b) Right to safety
(c) Right to redressal
(d) Right to choice
Answer:
(a) Right of information

Question 6.
Which of the following is not a consumer right?
(a) Right to Choose
(b) Right to Safety
(c) Right to seek Redressal
(d) Right to Equality
Answer:
(d) Right to Equality

Question 7.
Which of the following organizations does not provide the certificate of standardization in India ?
(a) ISI
(b) HALLMARK
(c) AGMARK
(d) NSSO
Answer:
(d) NSSO

Question 8.
Which of the following certification mark is used in case of food products?
(a) Hallmark
(b) Agmark
(c) ISI
(d) None of these
Answer:
(b) Agmark

Question 9.
The district level court deals with the cases involving claims
(a) upto ₹ 10 lakh
(b) upto ₹ 20 lakh
(c) between ₹ 20 lakh to 1 crore
(d) exceeding ₹10 crore
Answer:
(b) upto ₹ 20 lakh

Question 10.
When is national consumers day celebrated in India ?
(a) 15th March
(b) 24 April
(c) 24 December
(d) 15 May
Answer:
(a) 15th March

Fill in the blanks

1. ………….. is a person who buys and uses a goods or service from the market after making a payment.
2. The consumer protection act, 1986 is popularly known as …………..
3. The district level court deals with the cases involving claims upto …………
4. In …………. the government of India enacted a law, popularly known as Act.
5. Consumers have the …………… against unfair trade practices and exploitation.
6. The National Consumers day is celebrated on …………..
7. …………… is a certification mark employed on agricultural products in India.
8. ………….. is used for items made with precions metals like platinum, gold and
9. …………… have limited information about their rights and duties.
10. The consumer movement in India has led to the formation of various organisations locally known as …………..
Answer:
1. Consumer
2. COPRA
3. Rs 20 lakshs
4. 2005, Eight to Information
5. Right to seek Redressal,
6. 24th December,
7. Agmark
8. Hallmark,
9. Consumers,
10. Consumers, forums.

Very Short Answer Type Questions

Question 1.
What are consumer rights?
Answer:
The rights, which help the consumer in protecting himself from being exploited, are known as consumer rights.

Question 2.
Which type of goods do people use as consumers?
Answer:
People use final goods as consumers.

Question 3.
When do markets not work in a fair manner?
Answer:
Markets do not work in a fair manner when producers are few and powerful, whereas, consumers purchase in small amounts and are scattered.

Question 4.
Why did consumer movement arise?
Answer:
Consumer movement arose out of the dissatisfaction of the consumers.

Question 5.
When was the consumer movement started? ’
Answer:
The consumer movement was started in the 1960s.

Question 6.
What is consumer international?
Answer:
Consumer International is an organization, which covers small consumer groups or organizations. It protects the interests of consumers.

Question 7.
What is the alternative name of consumer protection Act 1986.
Answer:
COPRA.

Question 8.
in which year was Copra implemented?
Answer:
1986.

Question 9.
What does RTI stand for?
Answer:
Right to Information.

Question 10.
When was the Right to Information Act passed?
Answer:
The Right to Information Act was passed in October 2005.

Question 11.
What is the main function of consumer protection councils?
Answer:
Consumer protection councils guide consumers on how to file cases in consumer courts.

Question 12.
Mention any two ways in which consumers are exploited in the market.
Answer:
Sometimes, traders indulge in unfair trade practices.
(i) Such as, when shopkeepers weigh less than what they should.
(ii) Add charges that were not mentioned before.

Question 13.
in which two different forms do we participate in the market?
Answer:
We participate in the market as producers and consumers.

Question 14.
Which logo is used for standardization of agricultural products?
Answer:
The ‘Agrnark’ logo is used for standardization of agricultural goods.

Question 15.
Which logo would you like to see for purchasing electrical goods?
Answer:
We would like to see ‘ISI’ logo while purchasing electrical goods.

Question 16.
Which logo is used for the standardization of gold jewelry?
Answer:
The ‘Hallmark’ logo is used for the standardization of gold jewelry.

Question 17.
Which logo would you like to see while purchasing a tin of edible oil?
Answer:
‘Agmark’ logo is used for edible oil for standardization.

Question 18.
If any damage is done to a consumer by a trader, under which consumer right one can move to consumer court to get compensation.
Answer:
Under the ‘right to seek redressal’ one can move to a consumer court to get compensation.

Question 19.
Why was COPRA enacted in India?
Answer:
COPRA was enacted to give consumers the right to represent in the consumer court.

Question 20.
When do markets tend to be unfair?
Answer:
When producers are few and powerful, markets tend to be unfair.

Question 21.
What is the major role of consumer International?
Answer:
Consumer International is an umbrella body of 240 organizations engaged in consumer movement from over 115 countries. This is a tool for
nations to adopt measures to protect consumers.

Question 22.
Give any one example of a consumer’s ‘right to choose’.
Answer:
Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of services has the right to choose.

Question 23.
If you want to extract information about the functions of any government department, which right would you exercise?
Answer:
Right to Information Act (RTI) ensures its citizens all the information about the functions of government departments.

Question 24.
What do you mean by consumer protection?
Answer:
Consumer protection means protection of consumers from exploitation.

Question 25.
Name the organization which provides redressal to consumer grievances.
Answer:
Consumer Forum.

Question 26.
Where should consumers go, to get Justice?
Answer:
Consumer Courts.

Question 27.
Write the names of the Consumer Courts established by Consumer Protection Act, 1986.
Answer:

• District Level Courts,
• State Level Courts,
• National Level Courts.

Question 28.
When is National Consumer Day celebrated in India?
Answer:
National Consumer Day is celebrated on 24th of December of every year.

Question 29.
Why is National Consumer Day celebrated every year on 24th December in India?
Answer:
Because it was on this day, that the Indian parliament enacted the Consumer Protection Act, in 1986.

Question 30.
Give an example of a violation of the consumer’s right to choose.
Answer:
Suppose you want to buy toothpaste and the shopkeeper says, “I will give you the toothpaste only if you buy a tooth brush.” If you are not interested in buying the brush, your right to choice in denied in this situation.

Question 31.
How is the maximum retail price printed on packets beneficial for you?
Answer:
One can bargain with the seller to sell at less than the M.R.P.

Short Answer Type Questions-I

Question 1.
How do we participate in the market?
Answer:
We participate in the market, both, as producers and consumers.
(i) As producers of goods and services, we could be working in agriculture, industry or services sectors.
(iii) As consumers, we participate in the market when we purchase goods and services that we need.

Question 2.
What is consumer exploitation?
Answer:
A condition, in which, traders cheat the consumers by giving poor quality goods, or charge more than usual price for a commodity or service is called consumer exploitation.

Question 3.
Mention any two ways by which a shopkeeper exploits the customers.
Answer:
Following are the two ways by which a shopkeeper exploits the customers:
(i) By weighing less,
(ii) By charging more than maximum retail price (MRP).

Question 4.
Why did the consumer movement begin in India?
Answer:
Consumers get frustrated against the unethical and unfair practices adopted by the sellers. They are baffled as they are not able to tolerate the rampant food shortage, black marketing, adulteration of food, edible oil, ghee, butter, etc., created by the sellers. So, they started their movement, in the decade of 1960, in an organised form, called the consumer movement.

Question 5.
List the rights of the consumer.
Answer:
The rights of the consumers are as follows :

• Right to safety.
• Right to be informed.
• Right to be represented.
• Right to choose.
• Right to seek redressal.
• Right to consumer education.

Question 6.
Why do we find bad quality products in the market?
Answer:
We find bad quality products in the market because the supervision of safety rules is weak and the consumer movement is also not strong enough.

Question 7.
Which right of a consumer do you think is most important and why?
Answer:
I think, that the right to seek redressal is the most important. Consumers have the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, he has the right to get compensation depending on the degree of damage.

Question 8.
What is the maximum limit of amount in cases that are filed at district, state and national level consumer courts?
Answer:
District level courts-upto ₹ 20 lakh
State level courts-₹20 Lakh to ₹1 crore
National level Courts-exceeding ₹1 crore

Question 9.
Give arguments to support the progress of the consumer movement in India?
Answer:

• Indian Parliament enacted the consumer protection Act in 1986.
• India has been observing 24th December, every year, as the National Consumers’
• India is one of the countries that have exclusive courts for the consumer redressal.
• Today, there are more than 700 consumer groups in our country.
• Consumer awareness in India is spreading slowly.

Short Answer Type Questions-II

Question 1.
How do we participate in the market as producers and consumers? Explain with three examples.
Answer:
We participate in the market as producers and consumer. As a producer of goods and services we could be working in different sector of economy like agriculture, industry or services. As a consumer we participate in the market when we purchase goods and services that we need. For example, if we cultivate crops or manufacture cars or run a school we act as producer but when we purchase food grain from market, or buy car or go to a doctor as patient then we act as consumer.

Question 2.
What is Consumer Protection Act, 1986? Describe the Salient features of this act.
Answer:
Consumer Protection Act 1986:
(i) Consumer Protection Act, 1986: The Indian Government enacted Consumer Protection Act in 1986. This Act or law settles the disputes of the consumers grievances in a simple, inexpensive and speedy manner. Under this Act, three-tier quasi-judicial machinery at the district, state and national level was set up, for redressal of consumer disputes. These are popularly known as consumer courts.

(ii) Public Distribution System: The Indian Government wanted to overcome some problems, like— hoarding, black-marketing and overcharging by the traders and manufac-
turers. Therefore, a new scheme was started by the government, which is known as Public Distribution System (PDS).

(iii) The Bureau of Indian Standard Act, 1986: The standardisation of products has been achieved through the Bureau of Indian Standards (BIS), which was earlier known as Indian Standards Institution (ISI), which has the responsibility of laying down the standards for industrial and consumer goods on a scientific basis.

(iv) The Agricultural Produce (Grading and Marketing) Act, 1937: This Act empowers the government to make rules about quality and grades of certain goods. It should be marked with grade designation marks, such as AGMARK etc.

Salient features of this act are following:

• It applies to all goods and services.
• It covers all the sectors viz.- public, private and co-operative.
• It gives various rights to the consumers, such as, Right to Choice, Right to Information, Right to Redressal, Right to Representation, Right to Safety and Right to Consumer Education.
• It established consumer forums at the central and state levels, to promote and protect the rights of the consumers.
• It also provides a separate three-tier quasi judicial machinery at the national, state and district levels.

Question 3.
Explain the ‘Right to Safety’ as the right of a consumer with a suitable example.
Answer:
While using many goods and services, consumers, have a right to be protected against the marketing of goods and delivery of services, that are dangerous for his/her life and property. Manufacturer needs to strictly follow the required safety rules and regulations. There are many goods and services, that we purchase from market, that require special attention towards safety. For example, pressure cookers have a safety valve which, if defective, can cause a serious injury. The manufacturers of the safety valve have to ensure high quality, consumers also need public or government action to see that this quality is maintained.

Question 4.
Explain the ‘Right to be informed’ as provided under the consumer protection Act. Mention the RTI Act, 2005 also.
Answer:
In order to save the customer from the exploitation of the manufacturers or shopkeepers, the customers have been provided the right to be informed. Under this right, the customer should be informed about the ingredients used, price, batch number, date of manufacture, expiry date and address of the manufacturer. At present, the Right to Information has been expanded to cover various services, provided by the government. In October, 2005, the Government of India enacted a law, popularly known as RTI Act, which ensures its citizens, every information about the functioning of Government Departments.

Question 5.
What are Consumer Protection Councils? Which services are provided for Consumer Protection by these councils ?
Answer:
The Consumer movement in India has led to the formation of various voluntary consumer organisations, which are locally known as Consumer Protection Councils or Consumer Forums.

The following services are provided by the Consumer Protection Councils:

• They instruct consumers on how to file cases in the consumer court.
• Usually, they also represent individual consumers in the consumer courts.
• These voluntary organizations also receive financial aid from the government for creating awareness among the people.
• These councils work to create awareness about the rights and duties of consumers.

Question 5.
What do you know about Consumer Courts? Write the importance of these courts.
Answer:
Consumer Courts:
The Consumer Protection Act, 1986 has the provision for setting up a three-tier quasi judicial system, which are known as consumer courts at district, state and national levels. These courts deal in consumer cases only.

Importance of Consumer Courts:

•  These courts look into the grievances and complaints of the consumer against the manufacturers and traders and provide the necessary relief and compensation.
• These courts are required to dispose off each complaint within three months.
• These courts deal in consumer cases only, so these reduce the burden on other courts, like, the Supreme Court, High Court and the District Court.

Question 6.
How is the consumer redressal process becoming cumbersome? Give reasons.
Answer:
The consumer redressal process is becoming cumbersome due to the following reasons:

• Consumers are required to engage lawyers, and these cases require time for filing and attending the court proceeding, etc. –
• It is difficult to gather evidence, where cash memos are not issued.
• On the issue of compensation to consumers injured by defective products, the existing laws are. not very clear.
• Laws that protect labourers are weak, especially in the unorganised sectors.

Question 7.
‘Consumer Movements can be effective only with the consumers’ active involvement. Give arguments to support this statement?
Answer:
Consumer movements can be effective only with the consumers’ active involvement. Arguments to support this statement are as follows :

• Consumer should realise their role and importance.
• This requires a voluntary effort and struggle, involving the participation of one and all.
• Consumers should have the knowledge of their rights while buying goods and services.
• They should have the knowledge of their duties.
• Consumers should be careful about quantity, use and expiry date of goods, while buying them.
• Consumers should ask for the bill and guarantee card, while buying goods from sellers.
• As far as possible, consumers should buy the goods which have ISI or Agmark or Hallmark.

Question 8.
Explain the right to choose provided under Consumer Protection Act.
Answer:
Consumers have the right to choose the goods or services among a variety of goods or services, under Consumer Protection Act, 1986. This will help consumers to decide the goods or services they want to buy, according to their choice. Suppose, a consumer wants to buy toothpaste and the shop owner says that he can sell the toothpaste only if the consumer buys a toothbrush also. If the consumer is not interested in buying the brush, his right to choice is denied. The seller cannot force a consumer to buy any particular goods other than the ones, which the consumer wants to buy.

Long Answer Type Questions

Question 1.
Discuss the three-tier judicial machinery system under Consumer Protection Act,
Describe the three-tier Quasi-judicial machinery set-up for the redressal of consumer disputes.
OR
What is COPRA? Give a brief description of three-tier Quasi-judicial machinery established for redressal of consumer disputes.
OR
Explain the judicial machinery for redressal of consumer disputes.
Answer:
For consumer protection, the most important step taken by the Indian Government, was the enactment of a specific law, called the Consumer Protection Act, on 24th December 1986. The main aim of this act is the protection of consumer rights. This act is popularly known as COPRA. COPRA was enacted to protect the consumer from the malpractices prevailing in the markets. The Act has enabled us, as consumers, to have the right to represent ourselves in the consumers courts. Under the Consumer Protection Act (COPRA), 1986, a three-tier quasi-judicial machinery system, at the national, state and district levels, was set up for redressal of consumer disputes, called consumer courts.

They are classified as given below:
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(i) National Consumer Commission:
This is a consumer court at the national level. It is called National Consumer Commission. This commission deals with cases, involving claims exceeding ?1 crore. It consists of one President and at least four other members, one of whom should be a woman.

(ii) State Consumer Commission:
This is a consumer court at the state level. It is called State Consumer Commission. It deals with cases, involving claims between ?20 lakhs and crore. It consists of a President and not less then two other members, one of whom should be a woman. ,

(iii) District Consumer Forum:
This is Consumer Court at the District Level. It is called District Consumer Forum. These courts deals with the cases, involving claims upto ?20 lakhs. It consists of a President and two other members, one of whom should be a woman.

These three-tier courts (National, State and District Level Courts), look into the grievances and complaints of the consumer, against the manufacturer or sellers.